We always use discreet packaging with no company info, only printed names on the outside of the box. Single-use test kits will fit in your mailbox and are available with NO signature. Multiple-use bottles are secured in a packaging jar filled with hygroscopic vermiculate that does not fit a mailbox and might require a signature. This is done to provide legal delivery conditions and safety. We recommend not removing the bottles from the packaging jar between uses.
SAME DAY shipping for all purchases before 11 GMT after receiving the payment. *Holidays excluded.
All orders come in a plain box or an envelope with no SIN information on the outside, or anything other giving away the content without opening. If you would like to upgrade your package to ultra-stealth, let us know in the checkout notes. We will remove all the charts, labels and include only safety stickers and SDS documentation. All instructions required to start testing are available on our website for download.
PRIORITY AIR MAIL (single-use kits)
Europe: 2-14 days
World: 5-21 days
FREE worldwide priority shipping. 1 single-use test €3.85 per test delivered to anywhere in the world. Upgrade to Tracked Priority Air Mail also available (signature required) for just €1.5.
DPD / DPD Pickup Points (Safety Compliant Courier)
European Union: 2-5 days
European carbon neutral road courier delivery option available starting at just 9.2 EUR (to Germany). This is the best option if you are in the EU and need to make sure your order passes through customs fast. Tracking is available and a signature might be required.
IF YOU DON’T SEE ANY OPTION AT CHECKOUT
this means the only product viable for shipping to you are the small single-use kits via a mailed envelope. Consider trying those, they are only €3.85 delivered!
- How may I contact you in case of any problems with the order?
You may write an e-mail to [email protected] or use the online form.
- What is your returns and refunds policy?
We accept returns for 30 days since purchase. We refund full product costs for any undelivered orders in Europe. Because of occasional problems with tracking we DO NOT offer any refunds or reships for non-EU orders.