- How do I check the status of my order?
After placing an order, our automatic mail system generates and sends you an e-mail with all the details. If you didn’t receive the message,make sure to check your spam folder.
- How long does the order takes to proceed?
It takes 3 days maximum to complete the order and send the package to you.
- What are the available shipping options?
There are following shipping options available:
- personal collection – available only in Warsaw. We will contact you after we proceed with the order to make an appointment – free of charge.
- standard priority letter ~ 3,50€
- registered priority letter ~ 5,00€
- How long do I have to wait for delivery?
For letters it takes up to 5 working days.
- May I track the status of my delivery?
You’re able to track registered letters. We will provide you the link to tracking service right after we send your package.
- What are available payment options?
– cash – when collecting in person
– standard bank transfer
– InPay (bitcoins)
- Is the packaging discreet?
Yes, packages are sent in plain envelopes. We don’t send letters as SIN, but provide sender’s personal information.
- How may I contact you in case of any problems with the order?
You may write an e-mail to [email protected] or use the online form.