• How do I check the status of my order?

After placing an order, our automatic mail system generates and sends you an e-mail with all the details. If you didn’t receive the message,make sure to check your spam folder.


  • How long does the order takes to proceed?

It takes 3 days maximum to complete the order and send the package to you.


  • What are the available shipping options?

There are following shipping options available:

  • personal collection – available only in Warsaw. We will contact you after we proceed with the order to make an appointment – free of charge.
  • standard priority letter ~ 3,50€
  • registered priority letter ~ 5,00€


  • How long do I have to wait for delivery?

For letters it takes up to 5 working days. 


  • May I track the status of my delivery?

You’re able to track registered letters. We will provide you the link to tracking service right after we send your package.


  • What are available payment options?

– cash – when collecting in person

– PayPal

– PayU

– standard bank transfer

– InPay (bitcoins)


  • Is the packaging discreet?

Yes, packages are sent in plain envelopes. We don’t send letters as SIN, but provide sender’s personal information.


  • How may I contact you in case of any problems with the order?

You may write an e-mail to [email protected] or use the online form.